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Collaborate with team members

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Written by Lucinda Faucher
Updated over 10 months ago

Overview:

The collaboration allows you to invite up to two additional team members to collaborate on your opportunities, view and manage collaborators, and ensure seamless communication and reporting, thereby enhancing productivity and service quality.

Benefits

  • Enhanced Team Collaboration: Work together seamlessly on opportunities.

  • Streamlined Communication: Collaborators are automatically included in relevant communications, ensuring everyone is on the same page.

  • Clear Accountability: Easily identify who is working on what, with the ability to invite or remove collaborators.

Access:

  • Operator Enterprise

  • Agent Enterprise

How to use ?

Inviting Collaborators (team member + admin)

  • As an admin or member on the opportunity overview page, click on the three dots at the end of each opportunity listing and the 'Share' button in order to invite someone to collaborate on a specific opportunity.

  • Alternatively you can invite someone as well from the individual opportunity page. Here you will see the opportunity owner always listed as the first person in the top right corner of each opportunity. Opportunity Owners will not be listed on their own opportunities.

  • After clicking the "Share" button, you can invite up to two team members, to have viewing and editing rights to your opportunity.

Viewing Collaborators: (team member + admin)

  • After successfully inviting other team members to your opportunity, you can view all collaborators on your opportunity overview page, when turning on the "Collaborators" column. The collaborators are as well visible on the card list view.

  • Their full names appear as tooltips when hovering over their profile picture.

Working on the same opportunity at the same time

  • When working on the same opportunity at the same time, each collaborator will see that someone else is currently online and editing the current opportunity, via a green dot notification upon the profile picture.

  • As soon as the opportunity is updated, a push notification is displayed to the other collaborator on the opportunity, that allows to update the opportunities content.

Collaboration Invitations and Notifications: (team member + admin)

  • Upon invitation to collaborate, the invitee will receive an invitation e-mail.

  • The invited collaborator can open up the opportunity directly via the invitation e-mail.

  • If an admin invites someone else to your opportunity, then you as an opportunity owner, will also be notified that the admin invited a specific person to your opportunity.

Removing Collaborators: (team member + admin)

  • If you're the opportunity owner or an admin, you can remove collaborators by simply clicking on the "Share" button again and removing the specific collaborator.

Report Generation: (team member + admin)

  • Collaborators can generate reports as well. However the opportunity owner of the report is listed as the broker/seller.

  • All communication will be redirected to the opportunity owner, whereby collaborators are cc'd in any e-mail communications, that are triggered via the application.

  • Any activity by the corresponding collaborator is logged on the activity log, and can be reviewed by anyone with access to the individual opportunity.

Admin Oversight: (admin)

  • As an admin, you can view all opportunities and their corresponding collaborators.

  • In order to see only the opportunities of an individual user, you can filter your opportunities by the collaborators/owners.

Ready to Enhance Your Team's Efficiency?

Start using these new features today to streamline your collaborative efforts on Valve's platform. If you encounter any issues or have questions, please don't hesitate to reach out for support. Your feedback is invaluable as we continue to improve our services!

Troubleshooting:

  1. Problem: "I don't know who the owner is of this opportunity."

    • Answer: When clicking on the collaborators icon, called "Share" you can review the ownership of opportunity.

Have any other problems just reach out to cs@valvespace.com

Feedback:

Do you have ideas on how to improve the product? Submit your suggestion via the "Submit idea" button in the top right corner of our change log. We will review your suggestions as soon as possible.

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