What’s New?
The Enquiry system connects you directly with agents in one platform to streamline lead management and communication. As an Operator, you can respond faster with up-to-date pricing & availability, communicate directly with agents and suggest suitable spaces for their occupier requirements!
Key Features & Benefits
Centralised Lead Management: All leads are managed in one central platform, simplifying how you track and respond to enquiries from agents.
Enhanced Communication: Direct messaging with agents eliminates unclear lead requirement, missed communications, and smoothens coordination with agents.
Time Efficiency: Respond to availability requests in a fast and effective manner, reducing the time spent answering repetitive requests and focusing more on operational priorities and expanding your business reach.
Fill up available spaces faster: Streamlined processes diminish delays, increasing your interaction rate with agents, and improving your chances of fulfilling space requirements promptly.
Access:
This is initially available to all Operator Beta customers to test the functionality. After successfully testing it, we will enable it for
Operator Professional
Operator Professional +
Operator Enterprise
How to Use It?
Receive & Review Enquiries:
Upon receiving an enquiry from an agent via mail, click "View & Approve" to open the specific enquiry details, including prospect requirements, requested buildings, and current lead and availability statuses. Operators without access to the enquiry system, will receive their original e-mail and workflow.
This view provides an organised summary of all relevant information, allowing you to quickly assess and respond to the agent’s enquiries directly from the platform or request additional details if requirements are unclear.
Via e-mail:
Via Platform:
2. Accept & Decline leads:
When reviewing an individual enquiry, you must accept or decline the lead in order to resolve the enquiry request. Each enquiry can be reviewed later, by filtering for the corresponding lead status.
When declining a lead, you can give a decline reason, which is communicated to the agent.
3. Confirm Space Availability:
Open an enquiry, update availability, and click Confirm Availability.
Select to share with one agent or across all: Next you are prompted with the choice to share the update only for the selected enquiry or across all agents, who requested the same building/space. Any space updates are synchronised to all agents, that requested the same building/space.
Limitation: Only enquiries with the exact same inventory requests can be updated automatically across different agents. If the request is overlapping with other inventory requests, then we won't be able to update it automatically.
4. Suggest Additional Spaces:
Click the "+" icon next to the Availability status to open a selection pop-up, allowing you to suggest additional, existing spaces from your inventory that might fit the agent’s requirements.
Once suggested, these spaces will appear in the agent’s enquiry for review, helping you showcase more options and potentially increase occupancy for underutilised spaces.
5. Communicate with Agents:
Use the built-in chat feature at the bottom of each enquiry to send messages directly to agents, keeping communication in one organized place. This ensures that all interactions regarding the enquiry are captured and easily accessible. Track as well what messages your team member send.
Each message is timestamped, so you can quickly reference past conversations and maintain a clear history of your exchanges.
6. Customize & Filter Enquiries:
To adjust your Enquiry Table view, click "Show Columns" and select which columns you want to display. Customize it to highlight the most important information, such as lead status or agent details.
You can also apply filters to view enquiries by agent name or lead status, making it easier to focus on high-priority leads or those awaiting updates.
