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How to communicate with agents directly?

L
Written by Lucinda Faucher
Updated over 10 months ago

How to:

  • Use the built-in chat feature at the bottom of each enquiry to send messages directly to agents, keeping communication in one organized place. This ensures that all interactions regarding the enquiry are captured and easily accessible. Track as well what messages your team member send.

  • Each message is timestamped, so you can quickly reference past conversations and maintain a clear history of your exchanges.

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