Updates in our Trust Center serve as notifications, offering your viewers and subscribers comprehensive insights into various categories, including Compliance, Roadmap items, Incidents, Security, Privacy, and any other noteworthy topics you wish to emphasize.
Creating Updates
From the left-hand navigation panel, select Trust Center
From the top right-hand corner, select Edit
Scroll to the bottom of the Trust Center dashboard and select Add Updates
Complete the information requested from the Add Update modal
If you would like to notify subscribers, make sure Notify subscribers is selected
Select Save
Click here to view templates for sending updates to subscribers
Managing Subscribers
Those who have access to your Trust Center, can subscribe to updates by selecting Subscribe to updates.
Note: Visitors to your Trust Center will not see the Subscribe to updates button until an initial update is published.
Users within your Vanta instance who have edit access to the Trust Center can manually subscribe users from the Settings page.
Select + Add subscriber and enter the email address.
Notification Update Templates
Use the templates below as a starting point for sending updates to your Trust Center subscribers:
Compliance: Update
Title
[COMPLIANCE PRODUCT NAME] Updated
Description
We have recently audited and updated [COMPLIANCE PRODUCT NAME]. The revised [Compliance Product Name] document is now available at [COMPANY NAME]’s Trust Center [here]([Trust Center Link])
Compliance: New
Title
[COMPLIANCE PRODUCT NAME] has been added
Description
After a recent audit, we are now compliant in [COMPLIANCE PRODUCT NAME]. The compliance document is available at [COMPANY NAME]’s Trust Center [here]([Trust Center Link]).
Roadmap
Title
[ROADMAP FEATURE NAME] coming soon!
Description
Building a better product is our priority at [COMPANY NAME]. We are pleased to introduce the upcoming feature, [ROADMAP FEATURE NAME].
[Description of Roadmap Feature].
Learn more [here]([MAILTO/LINK]).
Incident: No Effect
Title
[CompanyName] NOT IMPACTED by [INCIDENT NAME]
Description
On [EXACT INCIDENT DATE], [CompanyName] was made aware of [INCIDENT TYPE]. While the incident impacted [INCIDENT AFFECTED SURFACES], were affected by this vulnerability.
**The incident did not impact our products and services.**
We do not utilize this software or technology; therefore, the integrity and availability of our products and services were not affected.
Incident: Had Effect
Title
[CompanyName] WAS IMPACTED by [INCIDENT NAME]
Description
On [EXACT INCIDENT DATE], [CompanyName] became aware of [Incident Type]. **The following [INCIDENT AFFECTED SURFACES] were affected by this vulnerability**.
As part of our commitment to security, we are actively monitoring and triaging the situation. We will continue to provide updates as the incident progresses.
[Steps to follow for this incident - Additional information on the incident]