This is a guide on how to pull diagnostic information for the Vanta Agent installed on a users device to provide to Support.
Procedure
Windows
Search for cmd.exe in the search bar. Right-click and select run as administrator
Run this command:
C:\PROGRA~1\Vanta\vanta-cli doctor
Press Return. It may ask you for a password (use the password you have to download apps or to open your computer)
Please share a copy of the full output
MacOS
Open terminal (easiest way is cmd + space bar & search for terminal)
Run this command:
sudo /usr/local/vanta/vanta-cli doctor
Hit Return. It may ask you for a password (use the password you have to download apps or to open your computer)
Please share a copy of the full output
Linux
Open terminal
Run this command:
sudo /var/vanta/vanta-cli doctor
Hit Return. It may ask you for a password (use the password you have to download apps or to open your computer)
Please share a copy of the full output
Common Issues:
The older versions of the Windows Vanta Agent (Previous to 2.3.1) used a different path for running the commands. If the above command does not work on your Windows device, try following the steps below.
Windows Vanta Agent Previous to 2.3.1
Search for cmd.exe in the search bar. Right-click and select “run as administrator.”
Type
C:\ProgramData\Vanta\vanta-cli doctor
Press 'Return'. It may ask you for a password (use the password you have to download apps or to open your computer)
Please share a copy of the full output