There are three different permission types for the Resolution Hub that allow your team to effectively manage your Vault instance and incoming reports. For information on how to assign user permissions, please click here.
Permission types
Case Management
Case Managers oversee their assigned cases. This involves initial investigations, communication with reporters, validation, and the option to create cases on behalf of others if needed. Their access is limited to their assigned or self-reported cases, with no access beyond these parameters.
Admin
An Admin user oversees and manages user access and permissions. They can also access the Insights page aggregated case data, aiding pattern recognition, and assessing Case Manager efficiency, including response times and case substantiation.
Super Admin
A Super Admin has the same functionalities as an admin user as well as a historical view of all cases. They can allocate a Case Manager, update the case status, and change the substantiation status. Please note that they cannot communicate with the reporter as this is a capability that is exclusive to the assigned Case Manager.
The chart below provides a visualization of the different roles and permission types:
It's important to highlight that users can hold multiple roles. For instance, a Super Admin may also function as a Case Manager. If a reporter selects a Super Admin or Case Manager as the named offender, they will not see the report in the Resolution Hub or appear as an available option when choosing a Case Manager.
If you have any additional questions on user permissions, please contact our Technical Support team.