How do I reset my password on the mobile app?

How to reset your app password

Poppy Allen avatar
Written by Poppy Allen
Updated over a week ago

If you ever encounter a situation where you've forgotten your password, don't worry! We've got you covered. You can easily reset it by following these simple steps:

  1. Open the app and click Login.

  2. Click Forgot your password? near the bottom of the app screen.

  3. Enter the email address associated with your account and tap Next.

  4. Check your inbox for an email with the subject line, "Password Reset".

  5. Click Reset Password or copy and paste the link directly into your browser.

  6. Create a new password on the webpage.

  7. Click Submit and navigate back to the app to log in.

Haven't received an email?

If you haven't received your email after a few minutes, try sending another email, making sure that the email you're entering is the email address you signed up with.

If you have followed the above steps and still haven't received an email, please contact our Technical Support team.

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