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Account and Access

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Written by Tour
Updated over 3 months ago


​How can I change or update my current user ID and details?

If you wish to update/change the user profile, please contact VCCEdge's customer support at support@vccedge.com for assistance. The support team will help resolve the problem.

How do I add a new user to my VCCEdge Concurrent Licensing Account?

If you are an admin, click on the user profile icon on the top-right corner and select "Manage Users." Then, click "Add Users" and follow the prompts to add a new user.

What should I do if my IP address is blocked or restricted?

If your IP is blocked, reach out to VCCEdge customer support at support@vccedge.com for assistance in resolving the issue.

Can I access VCCEdge on mobile devices?

Currently there is no mobile app available for VCCEdge. However, you can access the platform through a web browser by logging in to the website from your mobile devices.

Can multiple users access VCCEdge with a single login subscription?

As per our user terms policy, only one user can access VCCEdge with a single login subscription. Additional users require separate subscriptions. Kindly refer to the Terms and Conditions for more details.

Why am I being automatically logged out of the portal?

For security purposes, users are automatically logged out after 2 hours of inactivity. Please log in again to resume using the platform.

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