WHEN/WHERE CAN I BUY A TICKET?

You can purchase a ticket to Thomas Rhett livestream at https://thomasrhett.veeps.com at 10 AM CT on March 26th, 2021.

PLEASE NOTE: This is a virtual event to be enjoyed from the comfort of your own home. There will not be an option to purchase tickets to see this event in person.

If you are in a different time zone, you can use https://www.thetimezoneconverter.com/ to figure out what time it will be happening where you live.


HOW DO I BUY A TICKET?

To purchase a ticket to the show, head tohttps://thomasrhett.veeps.com. Click on “View Events” and you’ll see the stream that has tickets available for purchase. Click on the “Buy Tickets” button and you’ll be taken to the page that lists the tickets.

To cart a ticket:

1. Find the ticket tier you’d like to purchase.

2. Click the + button to add a ticket.

3. Scroll to the bottom of the ticket page.

4. Click Checkout.

5. Proceed with purchase.

Buyers are limited to one ticket per purchase, so select your ticket and then proceed to check-out. It’s that easy!

DO I NEED TO HAVE AN ACCOUNT TO BUY A TICKET?

You’ll need to create an account if you haven’t yet, so double-check that all your information is correct when you do to prevent future login issues.

Your ticket will appear on your homepage when you login, and that link will allow you to access the stream when it’s live. Enjoy the show!

ARE THERE MERCH PACKAGES AVAILABLE FOR THE SHOW?

There will be a merchandise package available for this show.

For information on this bundle, head to https://thomasrhett.veeps.com and visit the event page for package description and pricing.

Please note, as Veeps is ultimately the ticketing platform, we do not have a hand in merchandise fulfillment. If you have any questions about your merch order, please contact crownmerch@musictoday.com. If you don’t receive a response in 3 business days, feel free to reach out to orders@veeps.com and we will step in on your behalf.

IS THERE A VIP EXPERIENCE AVAILABLE FOR THE SHOW?

Yes, there will be a VIP experience that will be an aftershow hangout hosted on Veeps.

As Veeps is not a part of the production of this event, we are unable to provide information on what will be happening during it.

These packages are only available bundled with the purchase of a ticket to the livestream. This event will be taking place immediately after the livestream and you’ll access it via the event page at https://thomasrhett.veeps.com/stream/schedule

HOW DO I ACCESS THE STREAM?

To access your tickets, go ahead and use the link https://veeps.com/users/login to sign into your account. There you will find your ticket for your event. Click on the ticket and click the "View Stream" button.

If you haven't filled out your info for the ticket, do that first, click Save Information, and then click "View Stream".

CAN I WATCH THE LIVESTREAM ON MY TV?

While we currently don't have a way to watch directly from your TV, there are multiple ways to get the stream to your TV. This includes:

· TV casting with Apple AirPlay / Google Chrome

· Connecting your device to your TV via an HDMI chord

· Screen Mirroring with your Android Device

Please reference this article for troubleshooting and instructions on how to cast to your TV: TV CASTING INFORMATION

MY STREAM SEEMS TO BE LAGGING. WHAT CAN I DO?

For all streams, we recommend an internet connection of 12 MBPS or faster. You can check your internet speed at https://fast.com.

Our platform works best with Google Chrome or Firefox browsers, so we recommend using one of those to login to Veeps to broadcast the stream.

We recommend disconnecting all other devices from the internet at the time of the show, or if possible, using an ethernet cable to directly connect your internet to your device.

If these don't seem to be helping, we suggest switching your video player to the Basic Player to see if this resolves your issue. You can do this by clicking on the "Troubleshooting" button underneath the bottom right side of the video player.


CAN I REWIND AND FAST-FORWARD THE STREAM?

You will not be able to fast-forward or rewind through the stream when it is streaming live. These functions will be available when the stream is available for re-watch.

HOW CAN I PAY FOR A TICKET?

We accept all major credits cards, as well as PayPal! You can try uploading your card prior to purchasing by going to Account Settings.

If your card is declined, we suggest you attempt purchasing through PayPal. You will need to purchase directly through PayPal, and not an after-pay program like Klarna, iDeal or Mercado Pago. Those are not compatible with Veeps.

We do not accept payments in the form of checks or cash.

DO I HAVE TO BE LOCATED IN THE USA TO BUY A TICKET?

No! The beauty of livestreams is they are accessible worldwide. Unfortunately our livestreams are not available for residents of Iran, Cuba or North Korea.

If you are in a different time zone from PT, you can use https://www.thetimezoneconverter.com/ to figure out what time it will be happening where you live.

CAN I CONVERT THE PURCHASE TO MY LOCAL CURRENCY INSTEAD OF USD?

Prices are listed in USD and cannot be changed, but they will reflect in your local currency on your payment account after purchase.

ARE TICKETS SOLD OUT?

Tickets for the Thomas Rhett show are not sold out as long as they are still showing as available on the artist’s event page.

Head to https://thomasrhett.veeps.com to see tickets/packages available!

WILL I ONLY BE ABLE TO WATCH THIS ONCE?

Yes - this show is available for one night only and will not be available to re-watch on demand, so add it to your calendar! We will send out pre-show reminders leading up to the event.

NEED FURTHER ASSISTANCE?

Please feel free to reach out to the Veeps Support team by clicking the chat bubble in the bottom right-hand corner. A team member will be available to assist during all livestreams!

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