During a Timeout, Deactivation, or Self-Exclusion period, Vegawin will retain your account data in accordance with our Privacy Policy. This includes information related to your account activity, transaction history, and gameplay records.
We will make all reasonable efforts to pause marketing communications during this time and avoid sending promotional emails to users who are taking a break from the platform.
However, due to the nature of automated systems, we cannot guarantee that you will not receive any marketing messages in error. If you do receive promotional content during your restricted period, please contact us immediately at support@vegawin.com, and we’ll correct the issue as quickly as possible.
If you need access to your account details, gaming activity, or transaction history during this time, please also contact our support team directly at support@vegawin.com. Please note that account access and online support features will remain disabled during the restricted period.
Your privacy, well-being, and control over your gaming experience are our top priorities.
For further details please read our Responsible Social gaming.