When your account is placed under a Timeout, Deactivation, or Self-Exclusion, it will remain inactive for the full duration of the selected restriction.
During this time:
Your virtual coin balances (Gold Coins and Sweepstakes Coins) will be preserved exactly as they were at the moment the restriction was applied.
If your account is reactivated after the restriction period ends, your coin balances will be restored to their previous state.
Please note that:
No refunds, withdrawals, or transfers of virtual coins are permitted during a Timeout, Deactivation, or Self-Exclusion period.
If you have a pending prize redemption at the time you request a restriction, it will not be processed until your account becomes active again.
Maintaining fairness, player control, and the integrity of our sweepstakes system is a core part of our commitment to responsible social gaming. If you have questions about your account status or balances, our support team is available 24/7 at support@vegawin.com.