If your game was interrupted or became unresponsive due to a connection issue or unexpected error, try refreshing your browser. In most cases, this will allow you to return to your game, and any Coins you’ve won will still be credited to your account.
If you’re experiencing frequent interruptions or freezing, we recommend the following troubleshooting steps:
Clear your browser cache to remove outdated or corrupted files
Ensure your device’s operating system is up to date
Close unused apps or tabs to free up memory
Adjust power settings to High Performance (especially on laptops)
Check your device for overheating, which can affect performance
Temporarily disable your antivirus software while playing (if safe to do so)
If the issue continues, please contact our Customer Support team at support@vegawin.com. Be sure to include any screenshots or details of the problem so we can help resolve it as quickly as possible.