Skip to main content

My credit card was declined

Written by Vlada Pravilovic

There are a few things you can try if your credit card is declined when trying to deposit funds to Veli:

  1. Check to ensure the credit card information you entered is correct and the card is active and not expired.
    ​

  2. Could you check to see if the credit card has enough available credit to complete the transaction?
    ​

  3. Contact your credit card issuer to ensure that they have not placed any holds or restrictions on the card that would prevent the transaction from being completed.
    ​

  4. If you use a debit card, could you check to see if enough funds are in your bank account to cover the transaction?
    ​

  5. Try using a different credit card or payment method, such as a bank transfer.
    ​

  6. If none of these steps fixes the issue, you may need to message us to see if we can help troubleshoot the problem.

Did this answer your question?