Permissions decide what a user can do. Company and location access decides which data the user can actually see. A user with no company or location assigned can log in but will see no data.
Choose the right level of access
Company: the user sees all data in the company.
Single location: the user sees only the selected location.
Location with sub-locations: the user sees a location and the locations below it, where your setup uses this.
How to assign a user to a company or location
Select the down arrow next to the user account.
Select Edit.
Open Companies in the left-hand menu.
To give access to all data in a company, choose it in the Assign a new company dropdown and select Assign.
To give access to one location only, use the Assign a new shop dropdown.
Repeat for each extra location if needed.
Depending on your setup, Groups and Tags can also help you organise locations, for example by region, country, store type or business unit.
When to contact support
If the user still sees no data after you have assigned a company or location and checked their permissions, email support@vemcogroup.com with the user's email address and the locations they should see.