When a new account has been tested and checked, the administrator sends a welcome email. The user follows the link in the email to set a password and log in.
How to send a welcome email
Log in with Admin credentials.
Open Setup | Users.
Use the search bar to find the user.
Select the dropdown arrow next to the username.
Select Send welcome email.
Confirm with the Send welcome email button.
Important: the set-password link in the email is valid for 3 working days. After that it expires, and you must send a new welcome email.
Tip: before you send it, use Assume as this user to check that the user sees the right dashboards and locations.
When to contact support
If the user does not receive the email after you have checked the address and their spam folder, email support@vemcogroup.com with the user's email address and the time you sent it.