Alerts fire in real time when a configured threshold is crossed. They can be delivered by email, SMS, WhatsApp, or webhook. Click the 🔔 bell icon (top navigation) to view active alerts and create new ones.
Alert types
Occupancy alert | Fires when Live Inside count exceeds or drops below a set threshold. Example: alert when store exceeds 200 people. |
Queue alert | Fires when queue length or average wait time exceeds a limit. Example: alert when wait time exceeds 10 minutes. |
Daily target alert | Fires when a location reaches or misses its daily visitor target by end of day. |
Sensor status alert | Fires when a device goes offline or data stops flowing for a configured period. |
Creating a new alert
Path: 🔔 Bell icon → + New alert
Click the 🔔 bell icon in the top navigation bar.
Click + New alert.
Select the alert type: Occupancy, Queue, Target, or Sensor status.
Choose the location or zone to monitor.
Set the threshold value (e.g. 200 visitors, 10 minutes wait).
Choose the delivery method: Email, SMS, WhatsApp, or Webhook.
Enter the recipient (email address, phone number, or webhook URL).
Set active hours — e.g. only send alerts during opening hours (09:00–21:00).
Click Save.
Delivery methods
Instant notification to any email address including external recipients. | |
SMS | Text message to a mobile number. Requires SMS credits on your account. |
WhatsApp message delivery for teams using WhatsApp for operations. | |
Webhook | HTTP POST to a URL — integrate with Slack, Teams, PagerDuty, or any custom system. Payload includes alert type, location, value, and timestamp. |
MQTT | Publish to an MQTT broker for IoT integrations and real-time data pipelines. |
Best practice: Set active hours on all alerts to avoid receiving notifications outside trading hours. Use webhook delivery to integrate with your team's Slack or Microsoft Teams channel for immediate visibility.