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Welcome Mail with Login Details

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Written by Vemco Group

Welcome Mail with Login Details

Summary: After a new account has been tested and verified, the administrator can send a welcome email that allows the user to set a password and access the platform.

How to send a welcome email

  1. Log in using Admin credentials.

  2. Open Setup | Users.

  3. Use the search bar to find the relevant user.

  4. Select the dropdown arrow beside the username.

  5. Select Send welcome email.

  6. Confirm by selecting the Send welcome email button.

The official guide states that the set-password link in the email is valid for 3 working days. After that, the link expires and a new welcome email must be sent.

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