Questions this answers
API key · I need API access · API not working · API generate not visible · API user · Data push failing · Can't delete entrance via API · Integration error · Connect to BI / POS / ERP · inconsistent data returned by API · POS integration data discrepancy · Vemcount vs POS numbers differ · historical / raw data via API
Answer
Vemcount connects to external systems (BI, POS, ERP) via API and scheduled data push.
Need an API key, or "API generate" / "create key" isn't visible? API keys are generated under the user/security settings and require the right permission and plan. If the option isn't showing, your role or licence likely doesn't include API access — tell me what you're integrating and I'll point you to the integration guide and get the team to enable it.
API call failing? Common causes are an expired key, the wrong endpoint, or a recent permission change. Confirm your key is active and the endpoint matches the integration guide (current API is v4).
API returning inconsistent or unexpected data? Check you're querying the right metric, period, and time zone, and that the licence covers the data depth you're requesting (some historical/raw data depends on your licence). Share an example call and the result you expected and I'll get the technical team to verify.
POS / sales integration numbers don't match Vemcount? Differences usually come from time-zone offsets, how returns/voids are counted, or store-mapping between the POS and Vemcount. Tell me the store and the two figures and I'll have the integration team reconcile it.
Data push stopped? Check the scheduled push is still enabled and the destination credentials haven't changed.
If it still fails, share the exact error message and what you're integrating, and I'll get the technical team on it.