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Reversals/Refunds

If a customer asks for a refund after a transaction has been processed on the Vendy, the vendor can initiate a reversal.

Adenrele Aderinsola avatar
Written by Adenrele Aderinsola
Updated over 10 months ago

If there is a return/refund how do I process the reversal?

If a customer asks for a refund after a transaction has been processed on the Vendy, the Vendor can initiate a reversal to the customer.

To initiate a reversal, follow these simple steps:

Step 1: Click on the successful transaction that you wish to reverse.

Step 2: Click on reversal.

The money will be reversed to the customer's bank account.

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