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I can't log in

Most sign-in problems come from using a different login method than the one the account was created with. Venice supports email and password, an email verification code, and social sign-in with Google, Apple, or other social accounts.

  1. If you normally use a social login (Google, Apple, or another provider), use that button on the sign-in page.

  2. If you set a password, enter your email and password. If the password is not working, reset it: enter your email on the sign-in page, click Continue, then click "Forgot password?".

  3. If you do not have a password set, or you are signing in on a new device for the first time, request an email verification code and enter it on the website.

  4. Try a different browser or an incognito/private window if the page is misbehaving.

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