Referral credits are issued only after the referred user completes a qualifying paid upgrade.
Amounts:
Referred user: 500 credits for signing up, 500 from the referral bonus, and monthly plan credits that refresh each billing cycle: Pro includes 100, Pro+ includes 7,500, and Max includes 22,500.
Referrer: 1,000 credits for the referral.
On Pro, that is 1,100 credits on the referred user's side when counting the one-time amounts plus the first month of Pro credits.
If the credits have not appeared, check that:
the new user signed up through your referral link
they completed the qualifying upgrade
the referral shows in your referral dashboard
the payment was not refunded or reversed
the referral is not a self-referral
the referral was not flagged for a shared IP address between referrer and referred user
If everything looks correct and the credits still have not appeared, contact support with the referral link or code, the referred account email, and the upgrade receipt.