For mobile app problems, try:
Force close the app and reopen it.
Log out and log back in.
Restart your device. If you use a VPN, try toggling it off and on, or switching servers.
Make sure the app is updated to the latest version: https://venice.ai/lp/download. Free up device resources:
Free up storage space on your device to provide the app with more disk headroom.
Close other apps and browser tabs to free up memory.
iOS PWA-specific steps:
Free up device storage by clearing unnecessary files or apps.
Close all other apps and Safari tabs, then restart your iPhone and open only the PWA, waiting up to two minutes on the loading screen.
Temporarily disable Screen Time restrictions and any content blockers, then retry loading the PWA.
As a last resort, clear the site data/cache for the PWA. Note that this will delete all local chat history, so it is recommended to create encrypted backups periodically to prevent data loss.
If it continues, you can use Venice through your mobile browser at venice.ai. Noting your device model and OS version helps it get investigated.Regularly back up your chats using the app’s encrypted backup feature to avoid data loss in case of future issues. If problems persist, consider reaching out to Venice.ai support for further assistance.