When someone signs up using your referral link and upgrades to a paid plan, referral credits work as follows:
The referred user receives 500 credits for signing up, 500 from the referral bonus, and monthly plan credits that refresh each billing cycle based on the plan they choose: Pro includes 100 credits per month, Pro+ includes 7,500 credits per month, and Max includes 22,500 credits per month.
The referrer receives 1,000 credits for the referral.
On Pro, that is 1,100 credits on the referred user's side when counting the one-time amounts plus the first month of Pro credits. On Pro+ or Max, the monthly plan credits are 7,500 or 22,500 instead of 100, and those monthly credits continue to refresh each billing cycle.
A referral only qualifies after the referred user completes the required upgrade. You can track referrals from the referral section in Venice.
If credits have not appeared, check that the new user signed up through your referral link, they completed the qualifying upgrade, the referral shows in your referral dashboard, and the payment was not refunded or reversed. If everything looks correct and the credits still have not appeared, contact support with the referral link or code, the referred account email, and the upgrade receipt.