Thanks for reporting it. To help track it down, it helps to know:
the device and browser you are using,
the exact steps that led to the issue,
whether it happens every time or intermittently,
any error message you saw.
Screenshots of the issue and any error are the most helpful thing to include. If the issue involves a specific chat in Classic Chat, you can also share an encrypted link to it: open the ... (three dots) menu below the last AI response and select Encrypt and share this conversation. Encrypted sharing is currently available in Classic Chat only, so for Venice Agent chats use screenshots instead.