How to Review Credit Usage, Refunds, and Manage Premium Spending in Venice.ai
Venice.ai provides tools to help you monitor your credit usage, check for refunds, and manage premium spending. Follow the steps below to ensure you have a clear understanding of your credit activity and how to control it.
Checking Credit Usage and Refunds
To review your credit history and verify refunds for failed generations:
Open the Settings menu in your Venice.ai account.
Navigate to Usage.
In the Usage section, you can: - View a detailed log of credit consumption. - Check whether credits were charged for specific generations. - Confirm if refunds were applied for failed generations.
If your credit balance does not appear updated, refresh the page or restart the app to ensure the latest information is displayed. The Usage section provides the most accurate breakdown of your credit activity.
Reviewing Failed Generations
To verify completed videos and review failed generations:
Open Studio from the left sidebar and click Library in the top bar to see completed videos.
If a video is missing from the Library and the generation failed: - Go to Settings → Usage. - Locate the failed generation entry in the log. - Click the three dots next to the entry to copy the Task ID for that run. - Share the Task ID with support when reporting the issue for accurate investigation.
Managing Premium Generation Spending
To prevent automatic spending on premium generations:
Open the Settings menu.
Navigate to Usage.
Under the Agentic Chat Premium Models section: - Configure your preferences. - Toggle off the option for “Allow premium image models in agentic chat” to require explicit approval before credits are spent on premium generations.
Troubleshooting Credit Balance Issues
If your balance appears incorrect, ensure you are viewing the correct credit type (e.g., monthly plan credits, DIEM-backed API credits, or purchased USD credits). Each type may follow different refresh rules. By following these steps, you can effectively monitor your credit usage, confirm refunds, and manage your spending preferences in Venice.ai.