Step 1: Access Your Account
o Login
Step 2: Locate Appropriate Tab
o Click Completed Requests and locate the verification with inaccurate information you wish to dispute.
o Click the ellipsis next to the verification and click Submit Data Dispute
Step 3: Dispute Details
o Enter the details of the dispute and click Submit Dispute
Important Note: The data dispute will be submitted to the employer. Please monitor your email to ensure you do not miss important updates regarding your data dispute.
Step 4: Dispute Updates
o You will receive an email notification when the employer has responded. Click the login link to access your account and review the dispute updates.
Step 5: Review the Dispute
o Click Disputed Forms and locate the verification
o Click the ellipsis next to the verification and click Review Data Dispute
o If the employer has updated the verification, please review it by clicking Review
o Are you satisfied with the Employer’s response and/or action?
o If you agree, click ‘Yes, this dispute is resolved’
o If you disagree, click ‘No, I would like to respond’
o If you have agreed to the response by the Employer, click ‘Yes’ to confirm or ‘No’ to send a message to the Employer.
Important Note: Confirming the dispute has been resolved with close the dispute process.
o If you disagreed with the Employer’s response and/or action, enter the message you would like to send the Employer and click Send
o Once the dispute is submitted, a cover sheet indicating that the verification is under dispute will be included.
Step 6: Dispute Resolved
o Once the Data Dispute has been closed, the communication exchanged will be included in the final report.