Note: You must have the latest version of Adobe Reader downloaded in order to view the PDF.

First, try a different browser. For example, if you are using Firefox, try Chrome. Our recommended browser is Chrome. Note: Internet Explorer is no longer supported.

Second, clear your cache and/or cookies in the web browser.

Third, try viewing the verification from a different computer.

And, last but not least, attempt to view the verification from your mobile device.

If none of those work, consult with your IT Department or Contact Us and we will help you troubleshoot.