People of Interest (POIs) are individuals flagged as important, such as potential suspects, VIP clients, suppliers, vendors, or known offenders. Organizations can save these profiles to maintain visibility, enable further analysis, and generate proactive insights.

POIs are organized using People Lists. All POIs are automatically added to the default list, People of Interest. You can create custom lists to organize POIs based on your organization’s needs.

You need at least Site Admin permissions to create a POI or People List.

Create a People List

In Verkada Command, go to All Products > Cameras.
On the left navigation, click People.
On the left, next to People Lists, click .
1. Enter a list name.
2. If this list should be restricted to only certain Command groups, toggle off Access: Public.
  1. Under Who has access select the Command groups that should be able to view the list.
  2. From the dropdown to the right of the groups, select if they should have Editor or View Only access.
3. Click Save.

Create a POI

In Verkada Command, go to All Products > Cameras.
On the left navigation, click People.
On the All Detections tab, click in the top right of the image you want to make a POI.
1. Select Add Person of Interest.
2. Add a name.
3. Enter the reason for creating the POI.
4. Select a People List.
5. Click Create.

Manage POI profiles

In Verkada Command, go to All Products > Cameras.
On the left navigation, click People.
On the left, under People Lists, select the list the POI profile is in.
Click the photo of the POI you want to manage.
1. Under the main profile photo, click to add additional context pictures to improve accuracy.
2. On the left, below the image, you can configure additional settings such as tags, people lists, alerts, and notes.

To ensure you receive notifications for the correct POI, verify the photo is a direct facial shot with no obstructions. Use a shot where the POI has no facial wear, such as sunglasses or a mask.

Delete a POI

In Verkada Command, go to All Products > Cameras.
On the left navigation, click People.
On the left, under People Lists, select the list the POI profile is in.
Click the photo of the POI you want to manage.
Click next to their name and select Remove this person.

Live Person of Interest Alerts

Live Person of Interest Alerts are enabled by default and allow users to receive real-time alerts when a POI is detected. If you would like to turn this feature off, follow these steps:

In Verkada Command, go to All Products > Cameras.
Select a camera.
Click Settings > Analytics.
Under People History > Face Detection, toggle off Live Person of Interest Alerts.

Live Person of Interest Alerts are currently only supported on second-generation or newer cameras.
See Person of Interest Alerts to create customized alerts for your POIs.

Need more help? Contact Verkada Support.

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