Help and troubleshooting

How to get help and resolve any issues with the Vertical City platform.

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7 articles in this collection
Written by Andrew Williams and Vertical City Support Team

What to do if your weather is incorrect

Is the weather on your screen not working? Here's what to do

Written by Vertical City Support Team
Updated this week

How does Condo Control work with our screens?

Connect Condo Control directly to our screens and post building notices from a central hub

Written by Vertical City Support Team
Updated over a week ago

What do your screens look like?

Photos and video examples of our screens

Written by Vertical City Support Team
Updated this week

How our Ad Revenue Share works

Learn about how Vertical City's revenue share works

Written by Vertical City Support Team
Updated this week

General help and troubleshooting

If you ever run into problems with your accounts and screens, we offer you many ways to resolve your issue.

Written by Andrew Williams
Updated over a week ago

My screens aren’t working. Help!

We're sorry and we're here to help.

Written by Andrew Williams
Updated this week

Password reset and update

Do you need to update a password? Or did you happen to forget the one you were using? We have you covered.

Written by Andrew Williams
Updated over a week ago