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What is the Inbox, or "AI Copilot"?

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Written by David Servodidio

Overview

The AI Copilot is VetVerifi's intelligent inbox for vet clinics. It surfaces incoming record verification requests, flags overdue vaccines for your patients, and drafts responses — reducing the time your front desk spends on administrative vaccine work.

What the Copilot does

  • Consolidates all inbound record requests from pet service businesses into one inbox

  • Auto-drafts responses to common requests, which staff can review and send in one click

  • Identifies patients whose vaccines are approaching expiration and queues reminder outreach

  • Flags discrepancies between your PIMS records and what's been shared on the network

  • Provides a running log of all record-sharing activity for your clinic

What the Copilot doesn't do

  • It does not send anything without direct vet clinic record contribution

  • It does not modify records in your PIMS

  • It does not contact pet owners directly on your behalf without your authorization

💡 Auto-send can be enabled for certain request types if you prefer a fully automated workflow. See 'Configuring Auto-Send Rules' for details.

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