Why KYC Is Important?
KYC stands for "Know Your Customer" — It's a standard verification process used to confirm the identity of individuals or businesses before placing orders and activating financial features like wallet usage with vFulfill.
Since vFulfill will receive and collect payments for your COD orders, it’s essential for us to verify your identity so we can track transactions and make timely payments to your vFulfill wallet. 💰 So, kindly ensure all details are filled in correctly.
📄 Documents You’ll Need to Submit KYC
To make your KYC process quick and hassle-free, keep all the required documents handy before you begin.
The documents you need will depend on whether you’re registering as:
📝 How to Submit the KYC Form
We’ve kept the KYC submission process simple and straightforward. You can choose to:
Let our system verify your documents automatically, or
Opt for manual verification by our team 🛡️ — whichever works best for you.
To make it even easier, we’ve created short, step-by-step videos to guide you based on your account type:
A) For Automatic Verification
B) For Manual Verification
🔍 What Happens After You Submit Your KYC?
Once you've submitted your KYC form and documents, here's what happens next:
✅ Automatic Verification: Our system reviews and verifies your documents within a few minutes ⏱️.
👥 Manual Verification: Our team will carefully review your documents 🧐. This can take up to 3–5 business days ⏳.
If there’s an issue (e.g., unclear or pending documents), we’ll notify you with instructions on what to correct ⚙️.
❌ What to Do if Your KYC Is Rejected?
In rare cases where your KYC is rejected, we’ll display the exact rejection reason on your vFulfill account's home page under Complete Your Profile section.
To resubmit:
📧 Review the rejection reason.
✍️ Correct any issues with your information or documents.
💻 Re-upload the updated documents from the KYC section on your vFulfill account.
✅ Submit again for verification.
💰 How GST and Non-GST account types affect your Wallet Transactions
The way charges like fulfillment fees, forward shipping, convenience fees, and other deductions are applied can differ depending on whether you're operating as a GST-registered partner or not.
💡 Note: The above example is based on the following details:
• Premium Air - Zone D for 500g
• EarthQuaker Plan
• Order Value: ₹1,999/- (Taxable Value ₹1,694.06, GST@18%)
• Payment Gateway Fee: 3% of order value
💼 Example Comparison: Delivered COD Order – GST vs Non-GST Wallet Deductions
Sr. No. | Transaction Head | Non-GST Account | GST Account (Point 1-4 GST Inclusive) |
1️⃣ | Fulfillment Fees | ₹ -20.00 | ₹ -23.60 |
2️⃣ | Forward Shipping | ₹ -56.00 | ₹ -66.08 |
3️⃣ | Convenience Fees | ₹ -59.97 | ₹ -70.76 |
4️⃣ | COD Fees | ₹ -35.00 | ₹ -41.30 |
5️⃣ | Tax Management Fee | ₹ -25.00 | ₹ 0 |
6️⃣ | Order GST | ₹ -304.93 | ₹ 0 |
7️⃣ | COD Remittance | ₹ 1,999.00 | ₹ 1,999.00 |
| Net Amount Received | ₹ 1,498.10 | ₹ 1,797.26 |
🎉 Now You’re All Set to Go!
We hope this article made your KYC process a breeze! 🎉 If you have any questions or face any issues, don’t hesitate to reach out to our support team. We’re always here to help. 🚀