iPhone/iPad Audio and Video Issues

Allowing permissions for camera and microphone if you acccidentally denied them

Paul Harrison avatar
Written by Paul Harrison
Updated over a week ago

15 minutes before your appointment, you will see a "Start Appointment" link for you to begin the check-in process.

Once you confirm your information, you will enter your appointment.
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If you have previously denied access from the settings menu, the following error will appear:

After clicking "Allow Camera" you will be taken to your system preferences for the app.

Please change your camera and microphone settings to reflect this, by clicking on the slider:

Once completed, go back to your Home screen. You will then reopen the app and enter your appointment.

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