Customer Service
Find here answers to the most frequently asked questions.
72 articles
- How to get support?How to contact Videolinq regarding customer service and technical issues?
- How to reset my password?Here are the steps to change your Videolinq account password.
- Security provided by VideolinqLearn how Videolinq stores your information.
- Can I host recorded media in my account?
- Do you record my live video?
- What is a "Source" "Destination" "Channel"Learn about basic descriptions used in the Videolinq media dashboard
- Can I pull live video from YouTube?
- Can I point to my Facebook live stream?
- How to login to VideolinqLooking to login to the Videolinq dashboard? Read this article!
- How to add/edit credit card on fileLearn where to update your credit card information.
- Account limits and restrictionsLearn about some of the restriction we apply to Videolinq subscription plans.
- Add new users to my accountLearn how to add new users with special level permissions to your account
- Is Videolinq GDPR Compliant?Learn about the GDPR rules and how they apply to you
- My Chat Conversation Closed!
- How to calculate output hours and data?Estimate cost with the stream calculator
- When I Get Charged for CDN Service?
- Where is my credit?
- Prepaid data transfer optionsPurchase and add discounted data transfer blocks to hosting plan
- How to restore a closed accountSteps to take when your account is closed for no-payment.
- Upgrade Subscription PlanHow to upgrade or downgrade a Videolinq subscription plan.
- Who Can Use The Videolinq APIWhy the Videolinq API is Exclusively Accessible to Enterprise Customers?
- Help for free plansWhat kind of support free plans get?
- Automated Closed Captioning FeeWhat is the cost of the service and where to find usage reports?
- Videolinq AppSumo PromotionLearn about the Videolinq AppSumo Lifetime Promotion
Tips & Tricks
Guide to connect Videolinq with other tools and services.
- Learn how to setup a live streamFollow our video tutorials to setup a channel in the Videolinq dashboard.
- How to use OBS with Videolinq
- How to stream files from OBS
- How to connect Wirecast VideolinqDo you have Wirecast? Learn how to connect this streaming tool to Videolinq.
- How to connect LiveU to VideolinqPractical steps to connect LiveU Solo to Videolinq.
- Recommended live stream resolutionsIn this article we suggest configuration for the best live stream performance.
- Multi user loginHow can team members login to the Videolinq dashboard?
- I can't stream video to my Facebook group!Learn how to allow Videolinq publish live streams on your behalf to a Facebook group.
- Why is my social media stream not working?Avoid mistakes and learn how to configure live social media streams that work.
- I can't see the Videolinq player in private .Learn a work around for Google Chrome!
- How to install the Videolinq AppLearn how to use the Videolinq desktop or mobile App.
- Teradek Cube - H.264 EncoderHow to configure Teradek Cube to send RTMP signal to Videolinq.
- Create a RTMP video sourceRTMP streams are one of the ways you can add a video source to a channel
- Live stream in 3-steps!New to Videolinq? Learn how to live streams in few clicks.
- What is multibit rate and how to use it?
- Live streaming computer recommendationWhat computer to use as encoder to stream to Videolinq?
- The best way to activate a live channel!Learn what is the correct order to start a live channel.
- How to live stream from your mobile deviceUse your phone or tablet as a camera for live streaming to social media.
- Problem streaming from a Uray encoderBest practice explanation how to configure Uray encoders to work with Videolinq
- How to use Streamlabs with VideolinqLearn to configure Streamlabs OBS in only few clicks
- Regional entry point to VideolinqImprove the quality of broadcasts by connection to Videolinq in a data center near you.
- Learn how to secure your Videolinq accountProtect your account from unauthorized login
- Facebook CrosspostingLearn how to distribute live video to multiple groups on Facebook
- Why is my live stream buffering?Learn how to fine-tune a live stream for best performance
- Embed Facebook on your website
- Error when streaming to FacebookWhy Videolinq shows an error when I try to live stream to Facebook?
- Can you recommend a CDN?
- Increase Google Meet audience with Videolinq
- How to stream video-on-demand (VOD)
- Videolinq control panel is black!Did you login to the media dashboard and found a black page?
- Stream from Larix Mobile to Videolinq
- Live stream limit explained
- What kind of RTMP do you accept?Learn about various ways to send RTMP video to Videolinq.
- How to live stream to InstagramLearn how to live stream on Instagram (October 2024)
- See service usage reports
- Use custom CNAMES with Videolinq
- Stream to Facebook (Timeline, Pages, Groups)Learn how to stream to a Facebook timeline, pages, and groups.
- How to use ECamm with Videolinq
- How to Connect Zoom to VideolinqLearn how to connect Zoom to Videolinq, add captions to your live stream, and distribute live video with captions to multiple destinations.
- My Webcam is not working!Troubleshoot common Webcam source problems.
- Facebook Live stream limits
- Multistream to FacebookLearn how to stream to 2 or more Facebook profiles
- Error when login to LinkedInWhy I can not create a new destination on LinkedIn?
- TriCaster live stream bufferingIf you are using Newtek Tricaster to create live streams sent to Videolinq read this article!
- vMix live stream bufferingIf you are using vMix to create live streams sent to Videolinq read this article!
- Look Like a Pro on Camera: Essential Tips for Polished Virtual MeetingsTips for a Professional Video Presentation in Virtual Meetings
- Configure an Elemental EncoderLearn how to configure the AWS Elemental production-grade encoders to work with the Videolinq platform.
- Configure AWS MediaLiveLearn how to configure AWS MediaLive to work with the Videolinq platform