🚩 How to Report or Block a Host or Guest
If you receive a message that is suspicious, inappropriate, or makes you feel uncomfortable, you can report it directly through your Vidle Housing inbox.
✅ Steps to Report a Message:
Go to Messages and select the conversation in question
Click the three-dot menu next to the specific message
Select "Report this message"
Choose a reason and click OK
(Optional) Add more details and click Submit
If available, select "Block this person" and confirm
🛑 Note: Blocking someone is not available during an active or upcoming reservation. If you're having trouble, please contact our Support Team.
🧱 What Happens When You Block a User
Blocking a host or guest will:
Prevent them from sending you further messages
Stop them from booking your listing (if you’re a host)
Prevent you from sending or accepting booking requests with them (if you’re a guest)
📣 Other Ways to Report Inappropriate Activity
You can also report directly from:
User Profiles
Listings that violate our policies
Message threads
Look for the flag icon or three-dot menu options throughout the platform to submit a report.
🔥 Home Safety Requirements for Hosts
To promote a safe environment for travelers, Vidle Housing strongly encourages all hosts to install and maintain:
Working smoke alarms
Functional carbon monoxide detectors
Fire extinguishers and first aid kits
Guests can view these features in the Home Safety section of the listing. If you're unsure whether a listing includes them, feel free to message the host before booking.
🧩 How Vidle Housing Builds a Trustworthy Community
We offer a variety of features designed to promote safety and transparency for all users:
🛠️ Trust & Safety Tools:
Secure messaging system that protects personal contact info
Verified review system where only past guests can leave reviews
ID verification for added account security
Listing transparency with clear amenities and safety features
24/7 support and structured policies for incident response
🚨 If You Feel Unsafe During a Trip
Your safety is our top priority.
In an Emergency:
Call 911 or your local emergency services immediately (police, fire, or medical)
For Non-Emergency Concerns:
Reach out to Vidle Housing Support, available 24/7
Report behavior that violates our policies using the in-platform report tools
We take reports of harassment, safety concerns, and self-harm seriously. In some cases, Vidle Housing may request a wellness check through local authorities if someone is believed to be at risk.
📍 Safety Tips for Reviewing a Location Before Booking
If you're unsure about the location of a listing, here’s how to gather more information before confirming your reservation:
1. Review the Listing Details
Read the full description
Check amenities and house rules
Look for neighborhood tips or guidebooks from the host
2. Message the Host
Use in-app messaging to ask about:
Neighborhood safety
Parking and transit
Local noise levels
Proximity to hospitals, clinics, or essential services
3. Check the Cancellation Policy
Ensure the host’s cancellation terms align with your comfort level in case you need to make changes
🌪️ What If an Unexpected Event Occurs?
If a major, disruptive event (e.g., natural disaster, emergency evacuation) affects your reservation, you may be covered under our Major Disruptive Events Policy. This could include eligibility for:
Full or partial refunds
Reservation cancellation support
Alternative accommodation options
💬 Need Help?
Our team is here 24/7 to support you.
Browse our Safety Resource Center
Review our Community Standards
Together, we can maintain a trusted, secure environment for all members of the Vidle Housing community.