Skip to main content

Reporting Safety Concerns on Vidle Housing

This article covers emergency contacts, how to flag inappropriate behavior, and ways we help build trust between hosts and guests.

🚩 How to Report or Block a Host or Guest

If you receive a message that is suspicious, inappropriate, or makes you feel uncomfortable, you can report it directly through your Vidle Housing inbox.

✅ Steps to Report a Message:

  1. Go to Messages and select the conversation in question

  2. Click the three-dot menu next to the specific message

  3. Select "Report this message"

  4. Choose a reason and click OK

  5. (Optional) Add more details and click Submit

  6. If available, select "Block this person" and confirm

🛑 Note: Blocking someone is not available during an active or upcoming reservation. If you're having trouble, please contact our Support Team.

🧱 What Happens When You Block a User

Blocking a host or guest will:

  • Prevent them from sending you further messages

  • Stop them from booking your listing (if you’re a host)

  • Prevent you from sending or accepting booking requests with them (if you’re a guest)

📣 Other Ways to Report Inappropriate Activity

You can also report directly from:

  • User Profiles

  • Listings that violate our policies

  • Message threads

Look for the flag icon or three-dot menu options throughout the platform to submit a report.

🔥 Home Safety Requirements for Hosts

To promote a safe environment for travelers, Vidle Housing strongly encourages all hosts to install and maintain:

  • Working smoke alarms

  • Functional carbon monoxide detectors

  • Fire extinguishers and first aid kits

Guests can view these features in the Home Safety section of the listing. If you're unsure whether a listing includes them, feel free to message the host before booking.

🧩 How Vidle Housing Builds a Trustworthy Community

We offer a variety of features designed to promote safety and transparency for all users:

🛠️ Trust & Safety Tools:

  • Secure messaging system that protects personal contact info

  • Verified review system where only past guests can leave reviews

  • ID verification for added account security

  • Listing transparency with clear amenities and safety features

  • 24/7 support and structured policies for incident response

🚨 If You Feel Unsafe During a Trip

Your safety is our top priority.

In an Emergency:

  • Call 911 or your local emergency services immediately (police, fire, or medical)

For Non-Emergency Concerns:

  • Reach out to Vidle Housing Support, available 24/7

  • Report behavior that violates our policies using the in-platform report tools

We take reports of harassment, safety concerns, and self-harm seriously. In some cases, Vidle Housing may request a wellness check through local authorities if someone is believed to be at risk.

📍 Safety Tips for Reviewing a Location Before Booking

If you're unsure about the location of a listing, here’s how to gather more information before confirming your reservation:

1. Review the Listing Details

  • Read the full description

  • Check amenities and house rules

  • Look for neighborhood tips or guidebooks from the host

2. Message the Host

  • Use in-app messaging to ask about:

    • Neighborhood safety

    • Parking and transit

    • Local noise levels

    • Proximity to hospitals, clinics, or essential services

3. Check the Cancellation Policy

  • Ensure the host’s cancellation terms align with your comfort level in case you need to make changes

🌪️ What If an Unexpected Event Occurs?

If a major, disruptive event (e.g., natural disaster, emergency evacuation) affects your reservation, you may be covered under our Major Disruptive Events Policy. This could include eligibility for:

  • Full or partial refunds

  • Reservation cancellation support

  • Alternative accommodation options

💬 Need Help?

Our team is here 24/7 to support you.

Together, we can maintain a trusted, secure environment for all members of the Vidle Housing community.

Did this answer your question?