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How to Report a Problem or Safety Issue on Vidle Housing

Need to report a listing, suspicious message, or issue during your stay? This article walks you through how to flag concerns.

šŸš© Reporting a Problem With a Listing

Common reasons to report a listing:

  • False or misleading information

  • Inappropriate photos or language

  • Scam or phishing attempts

  • Listing doesnā€™t appear to be legitimate

How to Report:

  1. Go to the listing

  2. Click ā€œReport this listingā€

  3. Select the appropriate reason

  4. Add any details or screenshots

  5. Submit for review

šŸ“Ø Reporting a Suspicious Message or Profile

  • Report a message: Use the three-dot menu next to a message in your inbox

  • Report a profile: Go to the userā€™s profile and click ā€œReportā€

āš–ļø Reporting Illegal Content

To report content you believe violates the law:

  1. Use our reporting form

  2. Include:

    • The type of activity

    • A direct link (URL)

    • A clear explanation and any evidence

  3. Confirm your report is submitted in good faith

šŸ›ļø Reporting an Issue During Your Stay

You have 72 hours from discovering an issue to report it.

Step 1: Contact Your Host

  • Take photos/videos of the issue

  • Message your host through the app

  • Request a resolution or refund through the Resolution Center

Step 2: Contact Vidle Support

  • Go to your reservation > ā€œGet Helpā€

  • Our team will assist with refunds, rebooking, or next steps

  • If eligible, you may be protected under our Guest Protection Policy

šŸšØ In an Emergency

  • Call 911 or local emergency services immediately

  • For urgent non-emergency issues, contact our 24/7 support team

šŸ§‘ā€šŸ¤ā€šŸ§‘ Neighborhood Concerns

If you're a neighbor or community member with concerns about a nearby listing, contact our support@vidlesupport.com.

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