At Vidle Housing, we strive to provide clarity and fairness for both travelers and hosts. Our cancellation policy is designed to ensure confidence in bookings while respecting the time and commitment of all parties involved. Please review the terms below carefully before confirming your reservation.
72-Hour Risk-Free Booking Guarantee
For any reservation made more than 28 days prior to the check-in date, travelers have a72-hour window from the time of booking to cancel for a full refund.
Standard Cancellation Terms
After the 72-hour risk-free period, the following cancellation policy applies based on the time of cancellation relative to the reservation's check-in date:
28 Days or More Before Check-In
Travelers will receive a full refund of the reservation amount, excluding any processing or platform fees .14–27 Days Before Check-In
Travelers will receive a 50% refund of the reservation amount, excluding any processing or platform fees.Less Than 14 Days Before Check-In No refund will be issued for cancellations made within 14 days of the check-in date.
Additional Notes
All cancellation requests must be submitted through the Vidle Housing Platform for proper documentation.
Any refunds that may apply will be processed to the original payment method within 5–10 business days of cancellation confirmation.
Any platform or transaction fees that may apply and are incurred are non-refundable.
Cancellation Policy Exceptions & Guest Protections
At Vidle Housing, we understand that not every stay goes as planned. While our standard cancellation policy applies in most cases, there are certain situations where exceptions may apply. Our goal is to ensure fair outcomes and protect our travelers from unforeseen or serious issues.
When the Cancellation Policy May Be Waived
A traveler may be eligible for a full refund outside the standard cancellation terms if any of the following occur:
The property is inaccessible, unsanitary, unsafe, or there is an undisclosed animal present.
The Traveler is unable to reach the Host to address an issue after multiple and documented attempts to do so.
A significant issue is reported within 24 hours of check-in, and the Host is either unable or unwilling to resolve it.
The guest is impacted by a Major Disruptive Event (see below for full details).
If applicable law requires it. For instance, if the reservation was booked by the Traveler for a property located in California and the Traveler cancels the reservation within the 24-hour grace period and the reservation is made more than 72 hours prior to check-in.
Mid-Stay Cancellations by the Traveler
If a traveler chooses to cancel a reservation after the check-in date has passed, the reservation is considered fully committed. No refunds will be issued for unused nights, and any remaining balance paid is non-refundable, regardless of the reason for cancellation. Exceptions may apply only in cases where Vidle Housing determines the property is uninhabitable, or the Host has failed to resolve a significant, documented issue reported within 24 hours of check-in.
If Issues Arise During Your Stay
If something unexpected happens during your reservation, we recommend the following steps:
Contact Your Host First
Most issues can be resolved directly and quickly. Hosts are encouraged to be responsive and helpful. If you reach a mutual solution, there’s no need for further escalation.Submit a Formal Request Within 72 Hours
If the issue persists, or the Host is unresponsive:
Document the issue with clear photos or videos (e.g., broken items, unclean space).
Describe the problem and how you’d like it resolved (partial refund, full refund, or cancellation).
Requests must be submitted to Vidle Housing within 72 hours of discovering the issue.
Vidle Housing Will Review
If your Host doesn’t respond or refuses a fair resolution, Vidle Housing’s team will step in to assess the situation and determine eligibility for a refund based on our standards or applicable law. Please note that resolution processing may take 2-4 weeks, depending on the complexity of the case and the documentation provided.
Major Disruptive Events Policy
In rare cases, major events may impact the ability to start or complete a reservation. If such an event occurs, Vidle Housing may override at its sole discretion the standard cancellation terms and offer travelers a full refund, travel credit, or other remedies at Vidle Housing’s sole discretion.
Covered Events May Include:
Declared public health emergencies or epidemics (excluding common/endemic diseases like seasonal flu or COVID-19).
Government travel restrictions or evacuation orders that prevent check-in.
Military actions or civil unrest, including war, terrorism, or widespread violence.
Large-scale utility outages, such as loss of water, power, or heat in the area.
Natural disasters, like wildfires, floods, or hurricanes, that lead to an official emergency declaration or evacuation.
Events Not Covered:
Personal illness or injury.
Legal obligations (e.g., jury duty).
Family emergency.
Transportation disruptions not linked to a covered event.
Event cancellations unrelated to the reservation.
Non-binding travel advisories or personal concerns.
For Hosts Affected by Covered Events
If a Host is unable to accommodate a reservation due to a covered disruptive event:
They may cancel without penalty.
The affected dates will be blocked on their calendar.
Hosts are also required to cancel reservations if the property becomes uninhabitable or no longer matches the listing. Should a Host do so, the Host will be required to return the monies paid by the Traveler. Failure to do so may result in listing removal or account deactivation.
Additional Information
This policy does not limit your rights under any applicable laws. Vidle Housing’s resolution process is designed to be fair, transparent, rooted in evidence and compliant with all federal, state and local law. Our priority is to protect both Travelers and Hosts from unfair situations while encouraging collaborative solutions.