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Creating and Managing Promo Codes for Your Event
Creating and Managing Promo Codes for Your Event

Promo codes are a great way to offer discounts and incentivize attendees to purchase tickets for your event.

Turjo Khan avatar
Written by Turjo Khan
Updated over 2 months ago

Step 1: Accessing the Promo Code Feature

  1. Navigate to your event's Details page.

  2. Click on the "Promo Codes" tab

Step 2: Adding a Promo Code

  1. Click on "Add Code" to create a new promo code.

  2. Enter the promo code you want to use or click on "Generate" to automatically create a unique code. Promo codes can contain letters, numbers, and symbols, but no spaces.

    • Note: The promo code must be unique and cannot match any secret codes used to unlock hidden tickets.

  3. Customers will need to enter this code during checkout to receive the discount.

    • Note: The option to enter a promo code will only be visible to customers if a code has been created for the event.

Step 3: Setting Usage Limits

  1. Choose whether the promo code is "Unlimited" or "Limited."

    • Unlimited: The promo code can be used by an unlimited number of customers.

    • Limited: Set a specific limit for how many times the promo code can be used.

Step 4: Determining the Discount Amount

  1. Select the type of discount you wish to offer: either a fixed dollar amount or a percentage off the ticket price. Enter the discount value in the corresponding field.

Step 5: Scheduling the Promo Code

  1. Set when you want the promo code to start:

    • Now: The promo code becomes active immediately.

    • Scheduled time: Set a specific date and time for the promo code to become active.

  2. Set when the promo code will end:

    • When ticket sales end: The promo code is valid until ticket sales end.

    • Scheduled time: Set a specific date and time for the promo code to expire.

Step 6: Applying the Code to Tickets

  1. Decide whether the promo code applies to:

    • All tickets: The promo code is valid for all ticket types available.

    • Specific tickets: The promo code is valid only for selected ticket types.

Step 7: Saving or Discarding Your Promo Code

  1. Once you have configured the settings to your preference, click "Save" to activate the promo code.

  2. If you wish to discard the promo code, click "Cancel."

Additional Tips

  • Promo Code Visibility: Plan where and how you share promo codes to effectively reach your audience.

  • Tracking Promo Code Usage: Monitor how frequently promo codes are used to evaluate the success of your promotional efforts.

  • Communicating Promo Code Terms: Clearly inform your customers about the terms of the promo code, including discount value, usage limits, and the validity period.

This guide should help you easily create and manage promo codes to enhance your event sales. If you have further questions, please reach out to our support team.

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