At times, event-goers may find that they are unable to attend an event, and may want to transfer their tickets to someone else. To facilitate this, our app now allows users to send their tickets to a friend, with a few simple clicks.
There are two ways to do it:
How to Transfer a Ticket
You can transfer tickets in three different ways:
1. Transfer from Confirmation Email
After purchasing a ticket, you’ll receive a confirmation email.
Open the confirmation email
Click View Ticket on Web
In the next window, locate Transfer Ticket just below the QR code
Enter your friend’s name and email address
Click Transfer ticket
Your friend will receive an email with the new ticket, which they can use to enter the event.
2. Transfer from Web Browser
Log in to your Viewcy account
Click the profile icon (top right)
Select Tickets & Subscriptions
Click on the ticket you want to transfer
In the next window, find Transfer Ticket just below the QR code
Enter your friend’s name and email address and click Transfer ticket
Your friend will receive an email with the transferred ticket.
3. Transfer from the Viewcy App
Log in to the Viewcy app
From the bottom panel, tap My Tickets
Select the ticket you want to transfer
In the next window, tap Transfer Ticket just below the QR code
Enter your friend’s name and email address and tap Transfer ticket
Your friend will receive an email with the new ticket, which they can use to enter the event.
Please Note
Once a ticket is transferred, you will lose access to it.
Please double-check the recipient’s name and email address before sending.
Ticket transfers are generally irreversible.
If you accidentally send a ticket to the wrong email address:
You must contact Viewcy Support using the same email address used to purchase the ticket and provide the following details:
Original buyer’s name
Date and approximate time of purchase
Event link
Any additional information that helps verify you are the original buyer
Once verified, our support team can assist with re-transferring the ticket.
Need Help?
If you have questions or need assistance with ticket transfers, please contact Viewcy Support. Our team is happy to help.