Index
Overview
Express Checkout lets customers pay with Apple Pay or Google Pay directly from the Ticket Selection step. Their wallet provides payment, name, and email in a single tap, and they jump straight to confirmation—skipping the usual “Your info” form. This streamlines checkout and reduces drop-off.
Eligibility — when Express Checkout appears
Express Checkout buttons display automatically when all of these conditions are met:
The event has no custom order-form questions.
Collect information from is set to Ticket buyer only.
The tickets are in-person (not virtual-only).
The buyer’s device or browser supports Apple Pay or Google Pay.
If any condition isn’t satisfied, Express Checkout hides itself and the standard three-step flow shows instead.
What ticket buyers see
Choose ticket quantity.
Tap Apple Pay or Google Pay.
Approve payment in the wallet sheet, which shows the full price (including fees).
Land on the confirmation screen; tickets are emailed to the wallet address.
If the buyer cancels or the payment is declined, an error appears and they can retry or continue with standard checkout.
Supported devices & browsers
Apple Pay: Safari on iOS or macOS with Apple Pay set up.
Google Pay: Most modern browsers (Chrome, Firefox, Safari) when the buyer has a Google Pay account.
On unsupported browsers or devices the buttons simply don’t render, and checkout proceeds normally.
Edge-case behavior & fall-backs
Different emails (logged-in vs wallet): The order uses the wallet email. The confirmation page reminds buyers which address will receive tickets.
Name mismatch: The buyer name on the order comes from the wallet.
Unsupported payment method: If the browser/device can’t use Apple Pay or Google Pay, the buttons stay hidden and the buyer follows the standard flow.
Payment cancelled or declined: An error message appears; the buyer can retry or switch to the regular checkout steps.
Order details for organizers
Buyer name and email come from the wallet and populate the usual order fields.
Orders created via Express Checkout appear in Business Tools → Orders just like any other purchase.
Refunds, exchanges, exports, and reports work exactly the same.
Troubleshooting
Buttons not showing: Confirm the event meets all eligibility rules and test on a device with the wallet configured.
“Payment failed” message: The buyer may have cancelled the wallet sheet or the card was declined; suggest they try again or use standard checkout.
Tickets sent to an unexpected email: Wallet email overrides the account email by design; advise the buyer to forward tickets or update their wallet details.
FAQ
Does Express Checkout cost extra?
No. Standard processing fees apply; there’s no additional charge for using Apple Pay or Google Pay.
Can I turn Express Checkout off for a specific event?
Yes. Add any custom order-form question or switch “Collect information from” to Each attendee and the buttons will disappear automatically.
Will the wallet autofill phone numbers or custom fields?
No. Only name and email are captured. Adding any other required field disables Express Checkout for that event.
Security & compliance
Apple Pay and Google Pay pass only a secure payment token plus name and email; no card details ever touch our servers.
All payments remain fully PCI-compliant.
Buyers agree to Viewcy’s Terms of Service via dynamic opt-in text shown beneath the wallet buttons.
Need more help? Start a chat with our support team anytime—we’re here for you!