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How to Use the Sliding Scale Ticket Feature

Our new Sliding Scale ticket feature allows organizers to let patrons choose their own ticket price or donation amount. This is perfect for community events, pay-what-you-can models, or flexible fundraising.

Turjo Khan avatar
Written by Turjo Khan
Updated over 2 weeks ago

Setting Up a Sliding Scale Ticket

  1. Go to your event page
    Navigate to: Event Page → Details → Tickets

  2. Select “Paid Tickets”

  3. Find the “Price” section
    In the ticket creation menu, locate the Price section and choose Sliding ticket.

  4. Set the Minimum Price

    • This is the lowest amount a patron can pay.

    • Patrons may pay any amount at or above this minimum.

    • Minimum price must be at least $1.50

  5. Set the Suggested Price (optional)

    • This amount will appear prefilled for the patron.

    • If you leave this blank, the system will display the minimum amount instead.

  6. Click “Save”
    After saving, patrons will now see a price field where they can enter any amount they wish, as long as it meets the minimum requirement.


Alternative: Fixed Ticket Price + Optional Donation

If you want to charge a fixed ticket price and allow patrons to donate additional funds, you can use our built-in donation settings instead of Sliding Scale.

How to Enable Donations on Top of a Fixed Ticket

  1. Create a regular paid ticket with a fixed price.

  2. Go to: Details → Settings

  3. Find “Allow guests to make a donation” and select Yes.

You can also customize:

  • Donation Title
    Shown when the patron is asked to donate and included in the confirmation email.

  • Donation Description
    Helps explain the purpose or impact of the donation.

  • Suggested Donation Amount

    • This will appear pre-filled, but guests can enter any amount they prefer.

  • Automatically include this donation in the ticket purchase total (optional)

    • If enabled, the suggested amount is added to the ticket total by default, though guests can adjust it.

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