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How do I get my Video Subscription page to load?
How do I get my Video Subscription page to load?

Clear the cache in your browser and hard refresh the page.

Christian Wittorp avatar
Written by Christian Wittorp
Updated over a week ago

If the Video Subscription page is stuck on a loading screen, or you see a persistent spinning circle, it is likely an issue with your browser's cache.

Clear your cache

Depending on your OS and browser, the steps may vary.

  1. Open your browser's cache preferences.

    Chrome/Edge/Firefox
    Windows: Press and hold Ctrl (Control) + ⇧ Shift + Del (Delete)
    macOS: Press and hold ⌘ Command + ⇧ Shift + Del (Delete)

  2. Select the option that mentions "Cache" or "Temporary services and files".

  3. Click "Delete" or "Clear".


Note

To empty caches on Safari for macOS, there are no options to choose. Simply press and hold ⌘ Command + ⌥ Option (Alt) + 'E'.


Hard refresh the page

If clearing your cache doesn't work, do a hard refresh of your page. Depending on your OS and browser, the steps may vary.

Chrome/Edge/Firefox

Windows: Press and hold Ctrl (Control) + ⇧ Shift + 'R'

macOS: Press and hold ⌘ Command + ⇧ Shift + 'R'

Safari
macOS: Press and hold ⌘ Command + ⌥ Option (Alt) + 'R'


Note

These steps may need to be repeated for future page loads of affected users.


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