Frequently Asked Questions

Commonly asked questions about our services.

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40 articles in this collection
Written by Andrew Sipes, Randall Elmo, and Christian Wittorp
On-Demand

Can I share my videos on social media?

Yes – the On-Demand player has built-in sharing features.
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Written by Randall Elmo
Updated over a week ago

Why do my brochures say "SAMPLE"?

Most likely, you are previewing the brochures from the player in the "Video Subscriptions" section of your ViewMedica.com account.
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Written by Randall Elmo
Updated this week

Can I customize the On-Demand content?

Yes – while you cannot edit ViewMedica videos, you can add many types of custom content to On-Demand such as slides, videos, and more!
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Written by Randall Elmo
Updated over a week ago

Can I put my logo on the videos?

Yes – you can brand the On-Demand player and brochures with your practice's logo.
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Written by Randall Elmo
Updated over a week ago

Can I add my own content before or after the videos?

Yes – you can attach custom content before and after videos using Bumpers.
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Written by Randall Elmo
Updated over a week ago

Do you have printable materials?

Yes – the On-Demand service includes a printable brochure for each video you select.
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Written by Randall Elmo
Updated over a week ago

Can I print brochures to give to patients?

Yes – we encourage you to print and hand out the brochures to your patients.
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Written by Randall Elmo
Updated over a week ago

Can I play my On-Demand videos on my waiting room TV?

Yes – simply add VMcast to your subscription.
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Written by Randall Elmo
Updated over a week ago

Can I make the On-Demand videos autoplay?

No – this is not an available feature of our embeds.
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Written by Randall Elmo
Updated over a week ago

Can I use the On-Demand player on multiple domains?

Yes – under certain circumstances. We are able to add domains to your account. Any additions are made at our discretion.
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Written by Andrew Sipes
Updated over a week ago

Can I use the On-Demand player on a subdomain?

Yes – when you enter a primary domain without a subdomain we will automatically allow any subdomains.
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Written by Andrew Sipes
Updated over a week ago
VMcast

Does VMcast need a connection to the internet?

Yes – while resilient to network outages, VMcast requires an internet connection for some features to work.
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Written by Andrew Sipes
Updated over a week ago

Can I use a different logo on different VMcast streams?

No – all VMcast streams within the same account use the same appearance settings which include the logo and color.
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Written by Randall Elmo
Updated over a week ago

Why does my VMcast keep asking me for login information?

The most common reason that VMcast gets logged out is when stream codes are shared between devices.
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Written by Randall Elmo
Updated over a week ago

Does VMcast have advertisements?

No – you are in full control of the content shown on your waiting room TV.
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Written by Andrew Sipes
Updated over a week ago

What do the VMcast statuses mean?

In the VMcast Control Center, each stream has an indicator allowing you to see its status at a glance – Playing, Idle or Offline.
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Written by Randall Elmo
Updated over a week ago

Can the VMcast app launch automatically on the Amazon Fire TV Stick?

Yes – the VMcast app can be set to automatically launch on the Amazon Fire TV Stick.
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Written by Randall Elmo
Updated over a week ago

Can I have multiple VMcast streams running at the same time?

Yes – but you will need to purchase a separate stream for each device that will run simultaneously.
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Written by Andrew Sipes
Updated over a week ago

Can VMcast be used on multiple TVs?

Yes – you can purchase additional streams to use VMcast on multiple TVs, or use an HDMI splitter for TVs in close proximity to one another.
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Written by Andrew Sipes
Updated over a week ago

How many videos can fit in one VMcast loop?

Unlimited – but keep in mind our recommend streaming device can only cache a few hours of content.
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Written by Andrew Sipes
Updated over a week ago

Can I customize the VMcast content?

Yes – while you cannot edit ViewMedica videos, you can add many types of custom content to your VMcast such as slides, videos, and more!
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Written by Andrew Sipes
Updated over a week ago

Can I include my own videos in my VMcast?

Yes – you can easily upload videos to our server, use videos from YouTube and Vimeo, or link to your own self-hosted compressed video files.
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Written by Andrew Sipes
Updated over a week ago

Can I have more than one VMcast Loop?

Yes – feel free to create as many loops as you need!
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Written by Andrew Sipes
Updated over a week ago

Can you produce my custom image slides and promos?

Yes – custom-produced slides and promos are available for $50 each.
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Written by Andrew Sipes
Updated over a week ago