FAQ

What's new in Viral Loops

All our Product Updates can be found here

Written by Dimitris Tzortzis
Updated over a week ago

Installation instructions for ClickFunnels

Install a Viral Loops template to your ClickFunnels website

Written by Dimitris Tzortzis
Updated over a week ago

How can I manage my Viral Loops account?

Learn how to manage your account.

Written by Helena Kazia Batma
Updated over a week ago

Can I have multiple users in my Viral Loops account?

What you can do when you want to give access to others.

Written by Helena Kazia Batma
Updated over a week ago

What happens if I exceed my plan's participants limit?

Your subscription will be automatically upgraded when you go over your plan's quota

Written by Helena Kazia Batma
Updated over a week ago

How can I pause or cancel my Viral Loops subscription?

Details about the "Pause" plan option and how you can request a subscription cancellation.

Written by Helena Kazia Batma
Updated over a week ago

I got charged for the new billing cycle, but I don't intend to use the product. What can be done?

Written by Helena Kazia Batma
Updated over a week ago

What is Viral Loops link style?

"with ❤️ by Viral Loops"

Written by Dimitris Tzortzis
Updated over a week ago

What sharing options do participants have?

Facebook, Twitter, Messenger, Email, WhatsApp, Reddit

Written by Helena Kazia Batma
Updated over a week ago

How can I set where the referral links will direct people?

Set the URL that people will be directed to, when they click on a sharing link

Written by Helena Kazia Batma
Updated over a week ago

Can I add custom fields on the registration widget?

How you're going to achieve this depends on the template you use😉

Written by Helena Kazia Batma
Updated over a week ago

What's the use of setting up a URL for the CTA in the email?

If you use a custom registration form that users have to fill before participating, you'll need this option.

Written by Helena Kazia Batma
Updated over a week ago

Can I change the sharing options text?

Yes, you can!

Written by Helena Kazia Batma
Updated over a week ago

Supported multimedia for campaign emails

Learn how you can embed different types of multimedia (images, videos, GIFs and more) to your campaign emails.

Written by Helena Kazia Batma
Updated over a week ago

Can I edit the unique referral link and use my own domain?

Written by Helena Kazia Batma
Updated over a week ago

What languages does Viral Loops support?

Can it be translated to my language?

Written by Dimitris Tzortzis
Updated over a week ago

How are participants calculated?

Written by Dimitris Tzortzis
Updated over a week ago

Where can I see the successful referrals of a participant?

Check the successful referrals of a participant following these simple steps.

Written by Helena Kazia Batma
Updated over a week ago

How does your fraud detection system work?

Check out our sophisticated fraud detection system

Written by Helena Kazia Batma
Updated over a week ago

What will happen to the pending rewards if I delete/edit a reward during my campaign?

You can delete or edit a reward, in your campaign's wizard, at any time.

Written by Helena Kazia Batma
Updated over a week ago

Which actions does Viral Loops track in order to provide rewards to participants?

Learn when the loop closes in Viral Loops per template (sign-up and conversion tracking).

Written by Helena Kazia Batma
Updated over a week ago

Where is my campaign data stored?

Where are the Viral Loops servers and databases located?

Written by Dimitris Tzortzis
Updated over a week ago

How is the referrer recognised when someone is invited to the campaign?

Here's how the referrer is recognised and where you should install the Viral Loops campaign snippet

Written by Dimitris Tzortzis
Updated over a week ago

Native invite emails

Native invite emails provide a better experience for your participants and increase the referral factors of your campaign

Written by Dimitris Tzortzis
Updated over a week ago

How to use Google Tag Manager to install my campaign?

Add the Viral Loops snippet in your website using Google Tag Manager

Written by Dimitris Tzortzis
Updated over a week ago

How to set up Google Tag manager to detect campaign sign-ups through your custom form

Create a tag to track signup events

Written by Helena Kazia Batma
Updated over a week ago

Launch your campaign quickly with Viral Loops Pages

Get your campaign up in minutes with a customisable ready-made landing page

Written by Helena Kazia Batma
Updated over a week ago

Recommended image dimensions for Viral Loops Pages

Recommended image dimensions for Viral Loops Pages

Written by Chris Kakolyris
Updated over a week ago

How to use your custom domain with a Viral Loops Page

Add a custom URL with SSL to your Viral Loops Page and create CNAME records to enable it

Written by Dimitris Tzortzis
Updated over a week ago

Set-up a custom outbound email address for your campaign emails

Here's how to change the "From" address for your campaign emails

Written by Dimitris Tzortzis
Updated over a week ago

DNS records for setting up a custom outbound email address

These are the records you need to create in your email domain to start using a custom outbound email address

Written by Dimitris Tzortzis
Updated over a week ago

Campaign unsubscribe

How can participants opt-out & what it means for your campaign

Written by Helena Kazia Batma
Updated over a week ago

Facebook Open Graph settings

Customize how Facebook sharing looks like for your campaign links

Written by Helena Kazia Batma
Updated over a week ago

I updated my Open Graph image and text but it's not showing up

Here's how to force Facebook to get the latest Open Graph tags for your campaign page

Written by Dimitris Tzortzis
Updated over a week ago

Is there a character limit for tweets and emails?

Written by Helena Kazia Batma
Updated over a week ago

Twitter Cards settings

Customize how Twitter sharing looks like for your campaign links

Written by Helena Kazia Batma
Updated over a week ago

Facebook sharing on your Squarespace website

Is Facebook not displaying the right image when your participants are sharing their unique link?

Written by Dimitris Tzortzis
Updated over a week ago

Rewarding users after they complete a custom action

Learn how to make users achieve a new milestone after they complete a custom action like a purchase, a custom conversion etc.

Written by Helena Kazia Batma
Updated over a week ago

How to share an e-Book using the Milestone referral

The Milestone Referral instead of our previous e-Book Referral template

Written by Helena Kazia Batma
Updated this week

How can I set the expiration date on my campaign?

Is there a way to stop my campaign if I cannot set an expiration date?

Written by Helena Kazia Batma
Updated over a week ago

When are the automatic booster emails sent?

Written by Dimitris Tzortzis
Updated over a week ago

Why do booster emails not work?

Written by Helena Kazia Batma
Updated over a week ago

Why my widget doesn't show the context I set on my campaign wizard?

This document is mainly for the e-Commerce Referral and Online to Offline templates.

Written by Helena Kazia Batma
Updated over a week ago

Wordpress 5 installation guide

How to install your campaign on your WP5 website

Written by Helena Kazia Batma
Updated over a week ago

Installing Viral Loops on Wordpess using Elementor

A guide on how to install your campaign on WP using Elementor

Written by Helena Kazia Batma
Updated over a week ago

How can I run multiple campaigns on my WordPress site?

Written by Helena Kazia Batma
Updated over a week ago

How to install your campaign on WordPress using the Divi Theme

Written by Dimitris Tzortzis
Updated over a week ago

Can I install my campaign on my Wix website?

Written by Dimitris Tzortzis
Updated over a week ago

How to use a Landingi native form for your Viral Loops campaign

Written by Dimitris Tzortzis
Updated over a week ago