FAQ

You ask, we have the answers!

Isidoros Sarris avatar Dimitris Tzortzis avatar Helena Kazia Batma avatar +2
48 articles in this collection
Written by Isidoros Sarris, Dimitris Tzortzis, Helena Kazia Batma and 2 others
My Campaigns

How are participants calculated?

Dimitris Tzortzis avatar
Written by Dimitris Tzortzis
Updated over a week ago

Which actions Viral Loops tracks in order to provide rewards to participants?

Learn which actions Viral Loops tracks as well as which templates support sign up tracking and which conversion tracking.
Helena Kazia Batma avatar
Written by Helena Kazia Batma
Updated over a week ago

Native invite emails

Native invite emails provide a better experience for your participants and increased referral factors for your campaign
Dimitris Tzortzis avatar
Written by Dimitris Tzortzis
Updated over a week ago

Can I change the sharing options text?

Yes you can!
Helena Kazia Batma avatar
Written by Helena Kazia Batma
Updated over a week ago

Where is my campaign data stored?

Where are the Viral Loops servers and databases located?
Dimitris Tzortzis avatar
Written by Dimitris Tzortzis
Updated over a week ago

What languages does Viral Loops support?

Can it be translated to my language?
Dimitris Tzortzis avatar
Written by Dimitris Tzortzis
Updated over a week ago

Supported multimedia for campaign emails

Learn how you can embed different types of multimedia (images, videos, GIFs and more) to your campaign emails.
Roi Kiouri avatar
Written by Roi Kiouri
Updated over a week ago

What is Viral Loops link style?

"with ❤️ by Viral Loops"
Dimitris Tzortzis avatar
Written by Dimitris Tzortzis
Updated over a week ago

Track referrals for your brick and mortar business

The Online to Offline template is for you
Dimitris Tzortzis avatar
Written by Dimitris Tzortzis
Updated over a week ago

Can I import participants in my Viral Loops campaign?

Dimitris Tzortzis avatar
Written by Dimitris Tzortzis
Updated over a week ago

How can I see the successful referrals of a participant?

Check the successful referrals of a participant following these simple steps.
Isidoros Sarris avatar
Written by Isidoros Sarris
Updated over a week ago

Do you provide a fraud detection system and/or block signups from the same IP address?

Check out our sophisticated fraud detection system
Helena Kazia Batma avatar
Written by Helena Kazia Batma
Updated over a week ago

How is the referrer recognised when someone is invited to the campaign?

Here's how the referrer is recognised and where you should install the Viral Loops campaign snippet
Dimitris Tzortzis avatar
Written by Dimitris Tzortzis
Updated over a week ago

What will happen to the pending rewards if I delete/edit a reward during my campaign?

Isidoros Sarris avatar
Written by Isidoros Sarris
Updated over a week ago

Can I add custom fields on the registration widget?

Depends on the template you use on how you're going to achieve this 😉
Helena Kazia Batma avatar
Written by Helena Kazia Batma
Updated over a week ago

What sharing options do participants have?

Facebook, Twitter, Messenger, Email, WhatsApp, Reddit
Roi Kiouri avatar
Written by Roi Kiouri
Updated over a week ago

Can I edit the unique referral link and use my own domain?

Isidoros Sarris avatar
Written by Isidoros Sarris
Updated over a week ago

How can I set where the referral links will direct people?

Set the URL that people will be directed to, when they click on a sharing link
Isidoros Sarris avatar
Written by Isidoros Sarris
Updated over a week ago

Can you help me with the Terms & Conditions for my campaign?

Absolutely!
Dimitris Tzortzis avatar
Written by Dimitris Tzortzis
Updated over a week ago

How to use Google Tag Manager to install my campaign?

Add the Viral Loops snippet in your website using Google Tag Manager
Dimitris Tzortzis avatar
Written by Dimitris Tzortzis
Updated over a week ago

How to set up Google Tag manager to detect campaign sign-ups through your custom form

Create a tag to track signup events
Roi Kiouri avatar
Written by Roi Kiouri
Updated over a week ago