What Does This Mean?
If you see the error message “Associate member must have account for non-youth” while trying to add an employee, it means:
The individual already has an existing profile in our system
That profile is tied to a youth client account
At this time, youth client accounts are not supported for employer-sponsored enrollment
Because of this, the system is unable to add the employee to your company’s dashboard automatically.
What Needs to Happen Next?
To resolve this, our team will need to work with Engineering to merge the existing profile into your employer account.
This is a backend process and cannot be completed directly from the dashboard.
How to Request Assistance
Please email success@vitablehealth.com with the following information and include context that you are receiving the “associate member must have account for non-youth” error when adding an employee.
Information to Include:
Employee’s full name
Date of birth
Email address
Phone number
Home address
Once we receive this information, our team will submit an engineering ticket on your behalf.
Timeline & Expectations
Please allow up to 3 business days for the profile merge to be completed.
Once finished, the employee should appear correctly in your dashboard and be eligible for enrollment.