Currently, Vitable providers require a visual assessment as part of the visit to conduct a thorough examination. It is important to ensure that you are in a private and quiet space during your visit, and that your video is clear and functioning properly.
If you encounter any technical difficulties or your video is not working, we recommend contacting our member concierge line at (484) 416-0769 or messaging the care team through the app. They will assist you in addressing any issues or concerns you may have during your visit.
Our support team is available Monday to Friday, 9 am to 9 pm EST, and Saturday and Sunday, 9 am to 5 pm EST. We can be reached via email at support@vitablehealth.com or (484) 416-0769.