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Vitable Primary Care - FAQs

General Membership Information What is Vitable? Our direct primary care plan offers telehealth and in-home appointments, ensuring conveni...

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Written by Regina Rovira

General Membership Information

  • What is Vitable? Our direct primary care plan offers telehealth and in-home appointments, ensuring convenient access to care. Enjoy annual wellness services, chronic condition management, prescription benefits, and mental health benefits. Experience a happier, healthier you with Vitable. To learn more about your plan and benefits, click on the following article: https://app.vitablehealth.com/coverage 
  • What are Vitable's treatment ages? Vitable Health is able to cover members 18-months old all the way to 64 years of age. Unfortunately, due to federal regulations, we are unable to cover Medicare members, or individuals ages 65 and older.
  • Is it insurance? Your Vitable Health plan is not the same as a traditional insurance plan. It offers coverage for primary care services via Telemedicine and in-home appointments. The scope of services is more limited than a traditional insurance plan but the ease of scheduling and accessing appointments makes it a great option to pair with your insurance.
  • What are Vitable's treatment hours? At Vitable Health, we strive to offer flexible appointment times to accommodate the varying needs of our members. We operate:
    • Weekdays: 9 am and 7 pm Eastern Standard Time (EST).
    • Weekends: 9 am to 12 pm EST.
    • Please note that appointment availability may differ based on factors such as the day of the week, location, and the reason for the visit.
  • What areas do you operate in? Vitable Health currently operates in Pennsylvania, Delaware, Maryland, Illinois, New Jersey, Washington DC, Florida, Ohio, Texas, Virginia, and Connecticut. We are quickly expanding just because we don’t offer services in your area right now doesn’t mean we won’t soon!
  • Can I use Vitable for urgent or emergency care? No, Vitable is not for medical emergencies or urgent situations. If you experience an emergency, please call 9-1-1.
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Vitable App Overview

  • Do I need to download the application? Yes! All information related to your Vitable account is located in your Vitable App. Additionally, all telehealth visits take place through the app, and any results or follow-up steps will be detailed in the app. It is a necessary part of receiving care with Vitable!
    • To download the application you can click on the following links:
  • How do I schedule a visit? Use the Vitable app to book virtual or in-home visits at your convenience.
  • What should I expect during my visit?
    • Virtual Visits: Ensure you have a private space, reliable internet, and your phone available for provider contact.
    • In-Home Visits: A care team member will schedule your visit, and the provider will arrive at the designated time. You may need to complete lab work beforehand.
  • What happens after my visit? Within 24 hours, your visit summary will be available, and you’ll receive notifications for any prescriptions or lab orders.

Covered Services

  • What types of care does my Vitable membership include? Your membership covers:
    • Virtual primary care visits
    • In-home physicals for members enrolled in our enhanced plan and within our service region
    • Therapy (up to 10 free sessions per year, then $90 per session) for members enrolled in our enhanced plan and within our service region
    • Mental health coaching
    • Free and discounted prescriptions
    • Routine lab work
    • Care navigation and additional support for out of scope conditions
  • Where can I see what services are available for my plan? You can see your coverage details right on the Vitable App! On the home screen of your application, visit the “Explore My Coverage” page. This will have comprehensive details about your coverage. You may also reach out to your employer for additional information.
  • Are chronic conditions covered? Yes, Vitable helps manage chronic conditions like high blood pressure, Type II diabetes (non-insulin-dependent), hypothyroidism, and high cholesterol. Some advanced conditions may require external referrals.
  • How do I pick a provider? Is one assigned to me? Vitable members are matched with a provider based on their location, visit reason, appointment type, and availability. Your Care Team may include different providers, such as Physicians, Nurse Practitioners, Licensed Counselors, and Mental Health Coaches. When booking an appointment through our application you will always be able to confirm the provider you are scheduling your visit with. If you'd like to see a specific provider and don't see them when booking your appointment you can always contact our team for availability.

  • Does the plan include a mental health component?

    Yes! Vitable Health offers both therapy and mental health coaching appointments, depending on your plan.

    • Therapy visits: Included in our Enhanced plan (in select service regions) with a limit of 10 visits per calendar year.
    • Mental health coaching: Unlimited and available with both our Enhanced and Core plans.

    Please note that mental health services are available only to members and dependents aged 18 and older.

Prescriptions & Labs

  • What prescriptions are covered? Hundreds of common prescriptions are free when prescribed by a Vitable provider. Discounts are also available for non-covered medications. To look up your prescription click on the following link: https://app.vitablehealth.com/medications 
  • How do I access my prescriptions?
    • Schedule a visit with a Vitable provider.
    • If medication is prescribed, you’ll receive a notification when it’s ready at the pharmacy.
    • Present your pharmacy card when you pick up your prescription at an in-network pharmacy. For covered prescriptions, you will be able to pick up free of cost. 
  • What lab tests are covered? The Vitable Standard Panel includes tests such as CBC, CMP, Hemoglobin A1C, Lipid Panel, and TSH. Additional tests, such as STD screenings, Vitamin D, and Hepatitis panels, are also available. To view a full list of labs read the following article: What labs does Vitable cover?

Need More Help?

If you have any questions, our support team is here to help! We're available Monday to Friday from 9 AM to 9 PM EST and on weekends from 9 AM to 5:30 PM EST. You can reach us through the following contact methods:

We’re here to support you every step of the way!

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