We understand that tech hiccups can be frustrating, but don’t worry—we’ve got you covered! Here’s how to get the help you need based on the issue you’re experiencing.
Non-Urgent App Issues
If your issue isn’t urgent, try these quick troubleshooting steps first:
Restart your phone
Ensure you’re connected to wifi
Make sure your app is updated to the latest version
Still having trouble? No problem! Send us a message through the app or call (484) 416-0769, and we’ll be happy to assist.
Login Issues
If you're having trouble logging into the Vitable Health app, the best way to get quick support is through live chat in the app. Our team is ready to assist and help you regain access as soon as possible!
Appointment Issues
Experiencing technical difficulties during your appointment? Reach out to us right away:
Message us through the app
Call or text our Member Concierge Team at (484) 416-0769
We’ll work quickly to resolve the issue so you can continue your care without disruption.
Need More Help?
If you have any questions, our support team is here to help! We're available Monday to Friday from 9 AM to 9 PM EST and on weekends from 9 AM to 5:00 PM EST. You can reach us through the following contact methods:
📞 Call: (484) 416-0769
💬 Chat: Through the Vitable app
📧 Email: support@vitablehealth.com
We’re here to support you every step of the way!