Your Vitable Prescription Benefit
Most Vitable plans include our prescription benefit, which offers 100% coverage for nearly a thousand common medications when prescribed by a Vitable provider and filled at a participating pharmacy.
Participating pharmacies include CVS, Rite Aid, Duane Reade, Stop & Shop Pharmacy, Wal-Mart, and many others. For a full list of pharmacies click on the following link: In-Network Pharmacies.
To use this benefit, select 'View My Benefit Cards' on the home screen of your Vitable app, then click VitableRx Card at the bottom of the screen. Show your digital card to the pharmacy.
To find a list of covered prescriptions you can click on the following link: Learn About Your Coverage. Simply choose your Vitable plan from the menu, and then click “Covered Medications” to view our searchable formulary.
Not sure which plan you are on?
No problem! Just open your Vitable app, click the person-shaped icon in the bottom right corner to go to My Profile, and your plan name will be listed under Benefits Overview. (e.g. Vitable Primary Care - Core, Vitable Primary Care - Enhanced, etc.)
Prescription Discounts through GoodRX
For any medications not covered by the plan, Vitable can provide prescription discounts through GoodRx. You may use their website (https://www.goodrx.com/) to find discounts at pharmacies near you. For assistance, reach out to our member support team at (484) 416-0769, or message us through the Vitable App.
Pharmacy trying to charge you for your prescription?
If you’re picking up medications from the pharmacy and they aren’t free, here’s some possible reasons and ways to fix them:
You are filling a prescription that wasn’t written by a Vitable Health provider. Prescriptions are only covered when prescribed by providers from Vitable Health. If you have been prescribed medications from other providers, please schedule a telehealth appointment with a Vitable provider to discuss those medications. Alternatively, if you had active prescriptions from outside providers before being sent Vitable prescriptions, it is possible the pharmacy is filling the incorrect script. Please confirm with the pharmacy that they are filling the prescription from your Vitable provider.
Your prescription is not on our formulary. Medications that are on the Vitable formulary are covered in full. If your prescription is not on the formulary, you can access GoodRx for a coupon or reach out to the member support team at 484-416-0769 for assistance in locating a discount.
You are filling your prescription at an out-of-network pharmacy. There are over 67,000 pharmacies in the Ventegra network, but some pharmacies are not included. Please ensure you are filling your prescription at a pharmacy that will honor your benefit. You can check the in-network pharmacy list by clicking here: In-Network Pharmacies. Your prescriptions can be transferred to an in-network pharmacy.
The pharmacy has not applied your Vitable Ventegra prescription coverage to your prescription. If you have or had other insurance plans on file at the pharmacy, they are likely applying the wrong benefit to your Vitable prescription. If you are picking up Vitable prescriptions for the first time, it is likely the pharmacy does not have your benefit information on file yet. Please access your pharmacy card in the app and present it to the pharmacy. Confirm they have billed it correctly.
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Need More Help?
If you have any questions, our support team is here to help! We're available Monday to Friday from 9 AM to 9 PM EST and on weekends from 9 AM to 5:00 PM EST. You can reach us through the following contact methods:
📞 Call: (484) 416-0769
💬 Chat: Through the Vitable app
📧 Email: support@vitablehealth.com
We’re here to support you every step of the way!