Vitable Health primarily focuses on preventative and primary care medical benefits. However, there may be instances where members require care beyond our scope of services. While Vitable Health does not cover the costs associated with specialty care, our care team is committed to helping you find accessible and affordable specialists in your area. Note: This process may depend on your specific Vitable Health plan.

A care team member will contact you within 48 hours of your appointment to gather more details and start the care coordination process. Care coordination involves connecting you with resources outside of Vitable Health if you require care beyond our services, such as finding a specialist for ongoing treatment of long-term or recurring health concerns. Please note that the timeline for receiving additional resources and information may vary depending on the type of specialist you need and your location.

For members without insurance, a care team member will provide care coordination information and resources. Vitable Health offers a curated collection of resources, including locations that provide lower cash-pay rates, financial assistance programs, and sliding-scale discounts based on income.

You can explore all Vitable Health Member Resources here. These are the same resources our care team shares with members, and they are available for you to browse anytime.

For members with insurance, a care team member will guide you through the process of using Zocdoc to find an in-network provider covered by your insurance. You can view more information about this here.

If you have any questions, our support team is here to help! We're available Monday to Friday from 9 AM to 9 PM EST and on weekends from 9 AM to 5:00 PM EST. You can reach us through the following contact methods:

We’re here to support you every step of the way!